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Web Development SLA


This SLA is between Prophase Marketing and you, the client for the purposes of Website Development.

This SLA outlines the parameters of the Website Development services to ensure they are mutually understood by Prophase Marketing and the client.

Service Description

This Service Level Agreement (SLA) specifically describes the Website Development Services provided by Company.

Project Scope

Company has been tasked with providing beginning to end design and development of a website for Client.

Project Services

Website Development Services Include:

    • Initial consultation
      • Consultation will begin the project communication between the Company’s web developer(s) and the Client
      • The Questionnaire provided by the Company is to be completed by the Client to set the site requirements
  • Website Revision
    • Before going live with the website, the Client is allowed one revision of the website after development
    • Revision parameters
      • Content changes
      • Image finalization
      • Branding color tweaks
      • Product updates
    • If revisions exceed previously agreed upon timeline, then a sales order will be created to complete additional requests at our standard rate $80/hr
  • Deployment and upkeep
    • The Client is allocated 30 minutes of time for modifications each month
    • Additional work is charged at $80 per hour

Project Timeline

The Company will stick to the agreed upon Timeline once the Client Questionnaire is complete.

The proposed timeline is contingent upon the Client Material Responsibilities completion and is subject to change.

The Company will respond to emails regarding downtime, changes, and updates within 2 business days.

 Roles & Responsibilities

Company Responsibilities

The Company will provide the infrastructure, technology, personnel, and processes necessary to deliver the website.

  • Project materials
    • The Company is responsible for providing the Client Questionnaire and Website Content Outline
  • Website Functionality
    • In the event of a website attack, it is the Company’s responsibility to restore the website using the most recent backup
    • In the event of server downtime, it is the Company’s responsibility to communicate with the hosting company
      • The Company is not responsible for issuing a restoration timeline
    • Any problems that arise from updates, changes to installations, or website modifications made by the Client are not the responsibility of the Company.
      • Assistance in this instance is subject to becoming a sales order and The Client will be charged at the rate of $80 per hour for repairs.

Client Responsibilities

Client responsibilities in support of this agreement

  • Project materials
    • Timely completion of the Client Questionnaire and Website Content Document
    • Timely purchasing of domain and providing domain control access
    • Timely handover of photography, logo, graphic assets, and any branding information
    • Timely handover of passwords and login data necessary to complete the project
  • Website functionality
  • Notifying the Company if there are issues with the website functionality or performance
  • Outside costs and fees
    • Any outside costs incurred by the Company for project related services are the responsibility of the Client
      • Outside costs include but are not limited to
        • Material cost
        • Printing
        • Photography
        • Customer illustrations
        • Writing
        • Software (as needed)
        • Hardware (as needed)
        • Domain name (as needed)

Payments and Cancellation Terms

The Client agrees to pay half of the agreed upon quote prior to The Company beginning work.

With reasonable cause, either party reserves the right to cancel this agreement by giving written notice to the other party indicating the intent to terminate.

The Company will be under no obligation to refund payments after 5 days of receiving payment.

If The Client cancels services within 60 days of launch, The Client will be charged the initial startup fee as quoted.

A zip file copy of the website files and database will be provided to the Client for a one-time fee of $199 upon cancelation. All files will remain the property of the Company until final payment is satisfied.


The Company is responsible for providing the Client with a functioning website

The Client is responsible for all content on the website, whether provided by the Client or the Company.

Any content provided or edited by the Company is subject to review by the Client.

The Client is responsible for accuracy of content once approved.

In no event will Prophase Marketing be liable to the Client or any other party for any loss, including time, money, goodwill, lost profits, and consequential damages based on contract, or other legal theory, which may arise hereunder or from the use, operation, or modification of the working product.

The maximum liability Prophase Marketing hereunder shall not exceed the amount actually paid by client under the applicable task contained in this agreement.


This agreement represents the entire Agreement between Prophase Marketing (the Company) and the Client, with respect to obligations and responsibilities to be performed by the parties hereunder. Both parties agree that all other agreements, proposals, purchase orders, representations and other understandings concerning the subject matter of this Agreement, whether oral or written, between the parties are superseded in their entirety by this Agreement.

No alterations or modifications of this Agreement will be valid unless made in writing and signed by both parties.

 No other modifications to this Agreement shall be valid unless initialed by authorized members of both parties.

 Intending to be legally bound by this Agreement, and acting in good faith, both parties hereby agree to the terms and conditions stated above.


The Client

EggCetera Café is two local restaurants in Mokena, Illinois, which is just outside of Chicago. They specialize in breakfast fare that is homemade and served with a friendly attitude.

The Challenge

The client needed more consistent and higher-level content that would draw in new customers and engage with the local community.

The Solution

We focused on creating a uniform look of content that would be shared three times a week across Facebook, Instagram, and X. To expand their reach, we boosted two posts a month to catch people as they traveled through Mokena and enticed locals to eat at their restaurants.

The Result
  • 298 new followers in the last year.
  • They reached 270,780 users in a year.
  • Received 5,187 reactions in the past year.
  • Received 301 comments.
The Client

Mankato Brewery is a small craft brewer in south-central Minnesota. They run events and concerts in addition to brewing beer.

The Challenge

The client needed more content and consistent posting. They were previously posting events and beer releases as they came up, which limits their reach and engagement.

The Solution

We focused on creating regular content with three posts a week. Then, to increase their engagement and reach, we boost two posts a month.

The Result
  • 741 new followers in the last year.
  • 1,698,228 users were reached in the last year.
  • Received 17,253 reactions in the past year.
  • Received 1,103 comments.
The Client

SkyStem is an account reconciliation software that improves internal controls and makes the financial close process.

The Challenge

The client wants to increase their brand awareness with the ultimate goal of gathering leads and turning them into clients.

The Solution

We decided that organic and paid social media was the best course of action. With the organic content, we post three times a week across Facebook, LinkedIn, X, and Instagram. We focus on LinkedIn to connect with businesses and increase leads by boosting one post a week to director-level and accounting professionals.

The Result
  • LinkedIn saw a 188-follower increase in the last year.
  • Overall new followers increased by 5x in the last year.
  • Overall reach increased by 46%.
The Client
Take Me Fishing is an organization committed to spreading the joy of fishing and boating to all ages, genders, and cultures while increasing awareness and appreciation of the protection, conservation, and restoration of America’s aquatic nation resources.
The Challenge

The client wanted to uniquely celebrate and educate anglers and boaters of every experience on all things American waterways. Their goal was to share resources, especially their blog, with as many like-minded people as possible.

The Solution

We focused on creating daily posts directed to a recent blog article to engage current followers. In order to reach new people, we boosted two to four posts every week, plus additional video posts produced by the client.

The Result
  • Since May 2022, we helped the client increase their following by over 31,000 people on Instagram, over 247,000 followers on Facebook, and over 63,000 followers on X.
  • The client’s total engagement increased by 138.3% across all platforms.
The Client
Meat Asia BBQ is a growing and developing Brooklyn-based food company specializing in Asian skewers and so much more. They want to build brand awareness and pivot social media content to reflect a more Asian, modern, pop and graffiti style.
The Challenge
Meat Asia is event-based and does not currently have a website. They want to pivot their content to a more eye-catching and graphic style. Overall, the challenge is to create great content that will connect with people and gets them to order their food and attend their events without external information, like a website.
The Solution

We’ve focused on developing the style of the images with a mix of Asian and New York flair. It has included adding their logo to very dynamic art and photography, making memes with manga, and editing “urban” photography with their branding. It’s all about being fun and creative.

The Result
  • Overall, we increased their following by 14% in 21 days
  • On Facebook, we increased their following by 20% in 21 days
  • On Instagram, we increased their following by 14% in 21 days
  • On Instagram, we increased total engagement by nearly 80% in 21 days
The Testimonial

Our Sales Team received a voicemail complimenting their Social Media Specialist on how happy they are with how services are going so far. They reiterated this sentiment with “OMG, you nailed it!” on recent feedback on new content.

The Client
Hail Shelter Car Covers are the only covers on the market today that truly protect against hailstorms. Many claim to protect against hail, but they just fall short. Until now, the idea of a versatile car cover that protects against hail did not exist. Their covers are engineered with unmatched Multi-Layer designs consisting of three patented, industry-leading, protective materials. The High Impact Absorption Materials are engineered to protect your investment from Hard Impact. They tested well up to Pool Ball (2″) Size Hail.
The Challenge

There is a large market for car covers of all kinds, but our duty was to help this company differentiate itself against competitors. Additionally, they don’t have a physical store – meaning we needed to convince those to purchase something without ever feeling it or seeing it with their own eyes.

The Solution
We’ve focused our social strategy on making known what makes this car cover so great compared to others. We’ve mixed social mediums – graphics, videos, and a contest. We wanted to highlight the emotion between a person and their vehicle and why it’s important to offer their car protection.
The Result
  • Sales have increased, resulting in this company needing a larger manufacturing facility.
  • Instagram & Facebook reach and profile visits have down exponentially from the start.
The Testimonial

“We have been working with ProPhase marketing for almost a year now. We tried to manage all our social media in-house, but it took too much time and was not as efficient. We needed professional help, so I did a lot of research and decided on ProPhase marketing because of their flexible plans. I was immediately impressed with their quality of their product and service. They are extremely professional, courteous, and very knowledgeable in their field. We get many compliments on our posts. The feedback is that the posts are professional, simple so as not to confuse, and consistent. I work closely with my account manager, Paige, and she is awesome! I could not be happier with ProPhase marketing. I’m so happy we found them!”