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The Roadmap to Success: Mapping the Online Customer Journey

The Roadmap to Success: Mapping the Online Customer Journey

Picture of a laptop that says "I design and develop experiences that make people's lives simple"

Millions of Americans experience either blindness or deafness, among other disabilities, which limits how they can engage with the Internet. That is where the Americans with Disabilities Act comes in.

ADA compliance for a website means making sure that a website is accessible to people with disabilities. Here are some steps you can take to make your website more ADA-compliant:

  1. Use clear and concise language:

Use simple, straightforward language that is easy to understand. Avoid using complex sentences or technical jargon that might confuse people. This also includes the fonts and font sizes. Poorly spaced and sized fonts and certain font choices make it challenging for people with dyslexia and other neurological disabilities to read content on your website accurately.

  1. Use alternative text for images:

For images, use alternative text that describes the image for people who are blind or visually impaired. It can also improve your website’s SEO.

  1. Make sure your website is navigable:

Use clear and consistent navigation menus and links, and ensure people can easily access all parts of your website.

  1. Use contrasting colors:

Make sure that the colors you use have sufficient contrast so that people with low vision can read and distinguish the content.

  1. Provide transcripts and captions for multimedia content:

Provide transcripts and captions for audio and video content so that people who are deaf or hard of hearing can access your content.

  1. Use headings and subheadings:

Use headings and subheadings to break up your content into easily digestible chunks, and ensure they are appropriately structured and ordered.

  1. Allow for keyboard-only navigation:

Make sure that people can navigate your website using only the keyboard, as some people with mobility impairments may not be able to use a mouse or touchpad.

By taking these steps, you can make your website more accessible and ADA-compliant and ensure everyone can access your content regardless of their disabilities. People with disabilities are a large market to miss in the sales process. Their unique need may benefit the use of your products and services.

The Client
Meat Asia BBQ is a growing and developing Brooklyn-based food company specializing in Asian skewers and so much more. They want to build brand awareness and pivot social media content to reflect a more Asian, modern, pop and graffiti style.
The Challenge
Meat Asia is event-based and does not currently have a website. They want to pivot their content to a more eye-catching and graphic style. Overall, the challenge is to create great content that will connect with people and gets them to order their food and attend their events without external information, like a website.
The Solution

We’ve focused on developing the style of the images with a mix of Asian and New York flair. It has included adding their logo to very dynamic art and photography, making memes with manga, and editing “urban” photography with their branding. It’s all about being fun and creative.

The Result
  • Overall, we increased their following by 14% in 21 days
  • On Facebook, we increased their following by 20% in 21 days
  • On Instagram, we increased their following by 14% in 21 days
  • On Instagram, we increased total engagement by nearly 80% in 21 days
The Testimonial

Our Sales Team received a voicemail complimenting their Social Media Specialist on how happy they are with how services are going so far. They reiterated this sentiment with “OMG, you nailed it!” on recent feedback on new content.

The Client
Hail Shelter Car Covers are the only covers on the market today that truly protect against hailstorms. Many claim to protect against hail, but they just fall short. Until now, the idea of a versatile car cover that protects against hail did not exist. Their covers are engineered with unmatched Multi-Layer designs consisting of three patented, industry-leading, protective materials. The High Impact Absorption Materials are engineered to protect your investment from Hard Impact. They tested well up to Pool Ball (2″) Size Hail.
The Challenge

There is a large market for car covers of all kinds, but our duty was to help this company differentiate itself against competitors. Additionally, they don’t have a physical store – meaning we needed to convince those to purchase something without ever feeling it or seeing it with their own eyes.

The Solution
We’ve focused our social strategy on making known what makes this car cover so great compared to others. We’ve mixed social mediums – graphics, videos, and a contest. We wanted to highlight the emotion between a person and their vehicle and why it’s important to offer their car protection.
The Result
  • Sales have increased, resulting in this company needing a larger manufacturing facility.
  • Instagram & Facebook reach and profile visits have down exponentially from the start.
The Testimonial

“We have been working with ProPhase marketing for almost a year now. We tried to manage all our social media in-house, but it took too much time and was not as efficient. We needed professional help, so I did a lot of research and decided on ProPhase marketing because of their flexible plans. I was immediately impressed with their quality of their product and service. They are extremely professional, courteous, and very knowledgeable in their field. We get many compliments on our posts. The feedback is that the posts are professional, simple so as not to confuse, and consistent. I work closely with my account manager, Paige, and she is awesome! I could not be happier with ProPhase marketing. I’m so happy we found them!”